RETURNS & EXCHANGES

We understand that shopping online means you can't try on before purchasing. If your piece isn't quite right, we're happy to offer a return, provided the conditions below are met.

Full-priced items
Full-priced items are eligible for exchange, refund or store credit.

Pre-order items
Pre-order items are eligible for exchange or store credit only. Credit is issued to the value paid and is valid for 12 months from the date of issue.

Sale items
Items purchased on sale are eligible for exchange or store credit only. Credit is issued to the value paid and is valid for 12 months from the date of issue.

To be eligible for return:

• Items must be lodged and returned within 14 days of delivery.
• Garments must be returned unworn, unwashed and in original condition, with the Amāre swing tag attached.
• Items must not be altered, damaged or marked in any way.

Once received, your return will be assessed and you will be notified once your exchange, refund or store credit has been processed.

Please note:

• Items returned worn, washed, altered or without tags will not be accepted and will be sent back to the customer.
• We are unable to take responsibility for return parcels lost in transit. We recommend using a tracked service.
• Garments damaged due to wear and tear (for example, a button detaching after wear or a zip breaking due to use) are not considered faulty and cannot be returned.
  
  

HOW TO RETURN

To initiate a return or exchange, please email hello@amarethelabel.com.au, including:

• Your order number
• The reason for return
• For exchanges: the style name and preferred size

Once approved, we will email you instructions on how to proceed.

FAULTY ITEMS

We pride ourselves on quality and carefully inspect all garments prior to dispatch.

If you believe your item has a manufacturing fault, please email hello@amarethelabel.com.au as soon as possible with your order number and clear photos of the issue. This will help us resolve the matter promptly.

In accordance with Australian Consumer Law:

• If an item has a minor fault, we may choose to repair the garment and return it to you.
• If the fault cannot be repaired, we will offer a replacement (subject to availability).
• If a repair or replacement is not possible, a full refund will be issued.