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    KNITWEAR

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    • RETURNS & EXCHANGES

    We understand that shopping online means you can't try on before purchasing. If your piece isn't quite right, we're happy to offer an exchange or return, provided the conditions below are met.

    Exchanges are sent with complimentary shipping.

    Full-priced items
    Full-priced items are eligible for exchange, refund or store credit.

    Pre-order items
    Pre-order items are eligible for exchange or store credit only. Credit is issued to the value paid and is valid for 12 months from the date of issue.

    Sale items
    Items purchased on sale are eligible for exchange or store credit only. Credit is issued to the value paid and is valid for 12 months from the date of issue.

    Final sale items and samples
    Final sale items and samples are not eligible for return or exchange.

    To be eligible for exchange or return:

    • Requests must be lodged within 14 days of delivery.
    • Garments must be returned unworn, unwashed and in original condition, with the Amāre swing tag attached.
    • Items must not be altered, damaged or marked in any way.

    Once received, your return will be assessed and you will be notified once your exchange, refund or store credit has been processed. Refunds are processed within 2 business days of your return being received.

    Please note:

    • Items returned worn, washed, altered or without tags will not be accepted and will be sent back to the customer.
    • We are unable to take responsibility for return parcels lost in transit. We recommend using a tracked service.
    • Return postage is at the customer's expense.
    • Garments damaged due to wear and tear (for example, a button detaching after wear or a zip breaking due to use) are not considered faulty and cannot be returned.

    HOW TO RETURN

    Returns and exchanges are requested through your Amāre account.

    1. Visit account.amarethelabel.com.au and sign in with the email address used for your order. We'll email you a six-digit code to verify, so no password is needed.
    2. Select your order, then choose Return items.
    3. Select the item you'd like to exchange or return, and choose the reason that best fits, for example "Too big" or "Too small".
    4. Click Request return.

    Requesting an exchange
    In the note field, tell us what you'd like instead, such as "Size 10" or "Gigi Dress in Black, size 12". We'll check availability and confirm your exchange when we approve your request. If your preferred size or style is sold out, we'll be in touch to offer an alternative or store credit.

    Once your request is approved, we'll email you instructions for sending your items back.

    FAULTY ITEMS

    We pride ourselves on quality and carefully inspect all garments prior to dispatch.

    If you believe your item has a manufacturing fault, please email hello@amarethelabel.com.au as soon as possible with your order number and clear photos of the issue. This will help us resolve the matter promptly.

    In accordance with Australian Consumer Law:

    • If an item has a minor fault, we may choose to repair the garment and return it to you.
    • If the fault cannot be repaired, we will offer a replacement (subject to availability).
    • If a repair or replacement is not possible, a full refund will be issued.